In this video we will discuss, step by step, the extra considerations when conducting a consultation over the phone, and how you can do this effectively. We also discuss some of your existing consultation skills that may need to be used with greater depth and accuracy.
The following book was used to inform this video: Skills for Communicating with Patients, Second Edition, Jonathan Silverman, Suzanne Kurtz, Juliet Draper. 2005
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Stay tuned for regular videos exploring communication and consultation skills!
