TIPS: Avoiding BOPUS Chargebacks

Want to see how Chargeback Gurus can help you manage fraud and chargebacks? Schedule a demo with us here: https://hubs.ly/H0mgh-T0 BOPUS refers to "buy online, pick up in store." This practice is popular within stores and restaurants now. While this process has become a hit with consumers as it's seamless and requires less interaction, it also presents new opportunities for fraudsters to emerge. Typically, the restaurant industry is one that is used to a low volume of chargebacks, but BOPUS has led to spikes in disputes for restaurants because customers can claim that they never received the food, and restaurants have no way of proving that they did indeed pick it up. Certain procedures can be put in place to ensure that the proof will be available to fight chargebacks that result from friendly fraud with merchants who manage their own BOPUS systems and apps. For instance, a valid ID or payment card can be required when a customer comes to pick up the order, ensuring that the ordering system verifies the correct AVS and CVV matching. It's also good practice to tell the customer that they can receive a refund if anything is unsatisfactory about the order. Chargeback prevention and management services companies can help merchants prevent and fight chargebacks that occur. This provides the merchant confidence knowing that their chargebacks are being handled with expert care. Read the article: https://www.chargebackgurus.com/blog/managing-bopus-chargebacks ©Chargeback Gurus 2020 Production: Tyler DeLarm & Courtney Freeman Narration: Sarah Rife