This video describes the Twilio Flex reference design. This covers many common contact center use cases such as:
Skills based routing
Agent priority
Voicemail
Call forwarding
Outbound calling
Click to call from CRM
CRM screen pop on voice
CRM screen pop on SMS
Web chat to screen pop
Facebook messenger to screen pop
If you need help with your Twilio Flex implementation, contact nethram at [email protected]
