User Experience Analytics - Platform Analytics Academy - April 2nd, 2025

* * We held an in-depth session on April 2nd, 2025, at Noon Eastern, covering the latest enhancements in User Experience Analytics, designed to provide faster and more actionable insights into user interactions and behaviors. This session covered: * Introducing the Enhanced User Experience Analytics: Accelerate Your Insights Advanced User Segment Filters: Easily filtered usage data by user type, role, department, country, and more, to uncover deeper insights tailored to your needs. * Granular Event Filtering: Drilled down into event data with filters based on event properties, enabling access to specific, actionable insights with ease. * Active User Tracking: Quickly identified whether usage was growing for a particular feature or if recurring users were driving engagement. * Streamlined Navigation: Enjoyed a more intuitive interface that simplified data discovery, allowing for faster, easier access to your data. * Enhanced User & Session Views: Viewed aggregated metrics, trends, and breakdowns in a single view with powerful interactive analysis. * Expanded Data History: Accessed up to two years of detailed user and session data for more comprehensive historical analysis. * Whether you aimed to optimize user engagement or refine your platform's performance, this session equipped you with the knowledge to leverage the new capabilities effectively. Chapters: 00:12 Introduction 02:55 Main Presentation 12:16 Demo Q&A Throughout Get the presentation and links to the referenced documentation from this recording at: https://sn.works/analyticsacademy/uxa Click here to check out our new Platform Analytics Collateral Library for some great videos to help you in your journey in Platform Analytics: https://sn.works/analytics/pae Please register here to join us live every other Wednesday at 9 am Pacific/Noon Eastern: https://sn.works/analytics/landingpage Now Platform Academies https://www.servicenow.com/community/now-platform-blog/platform-academies-overview/ba-p/2278649 #userexperienceanalytics #platformanalytics #servicenow