Using Data Analytics & Metrics to Improve Customer Experience | Elets India CX Summit

Using Data Analytics & Metrics to Improve Customer Experience Moderator Rajesh Kumar, Head - CRM & Customer Experience Service Quality and Customer Service, Tata Capital Panellists Suman Guha, Chief Product Technology Officer, Tata Cliq Nilesh Borgharkar, SVP Customer Support & Service, Shaadi.com Rakesh Gupta, Head - Customer Services and Customer Experience, Panasonic Uday Bhosale, Head - CX & Service, Hamilton Housewares Pvt. Ltd. Ankit Goenka, Head Of Customer Experience, Bajaj Allianz General Insurance -------------------------------------------------------------------------------------------------------------------------- Elets Technomedia, the premier technology and media research organisation of Asia and the Middle East, has spread its wings in India and across the world over the years Since 2003 it’s been championing the cause of the governments, building knowledge-sharing platforms and highlighting importance of ICT for governance, health, education, urban development, and banking and finance sectors through conferences, publications, and knowledge portals. Subscribe to Elets Tv Channel! https://www.youtube.com/user/eletsvideos/ Website: https://www.eletsonline.com/ Do share your comments/opinions here on - https://twitter.com/eletsonline https://www.facebook.com/eletsTechnomedia/ https://www.linkedin.com/company/elets-technomedia-pvt.-ltd./ https://www.instagram.com/eletsonline/ #Elets #EletsTv