Webinar - DrayTek Router Troubleshooting Tips

As part of maintaining your network, you may sometimes encounter issues that affect network stability or connectivity, or you might just be having trouble getting something to work properly. Troubleshooting can often require a combination of using the System Maintenance and Diagnostic functions in the router, as well as Telnet to obtain certain syslogs. In this webinar we go over some troubleshooting tips which should help you to resolve some common problems. How to capture syslog on DrayTek Routers - https://youtu.be/QV01SZ5nAG4 Capture Packets on Router's WAN - https://www.draytek.com/support/knowledge-base/5366 Capture Packets on Router's LAN - https://www.draytek.com/support/knowledge-base/5735 Troubleshoot an unexpected router reboot - https://www.draytek.com/support/knowledge-base/5763 How to Reset the Admin Password on CPEs using Global Parameters in VigorACS 3 - https://youtu.be/3quSBXEYQVM An Introduction to SIP and debug logs - https://faq.draytek.com.au/2012/01/25/an-introduction-to-sip-and-debug-logs Configuring the DrayTek Vigor167 for Bridge Mode - https://youtu.be/Zx5jCBC1Q_8 Webinar - 10 Common VPN Mistakes - https://youtu.be/Noc733Hm-S0 Webinar - Troubleshooting VPN Connections - https://youtu.be/3zx7r9Qg7uI Troubleshoot VPN is up but no traffic - https://www.draytek.com/support/knowledge-base/5722 IPsec Tunnel between two DrayTek Routers using the same IP subnet - https://www.draytek.com/support/knowledge-base/5202 Enabling Ethernet WAN Traffic Shaping in DrayTek Routers - https://faq.draytek.com.au/2019/07/23/enabling-ethernet-wan-traffic-shaping-in-draytek-routers/ Website: https://www.draytek.com.au/ Facebook: https://www.facebook.com/DrayTek-Aust-NZ-117856341600621 Twitter: https://twitter.com/draytek 00:00 Intro 00:40 Capture Router Syslog 01:00 - Using DrayTek's Syslog Utility Tool 03:12 - Saving Syslog to an attached USB 04:02 - View logs in Syslog Explorer 04:35 - View Syslogs using Telnet commands 06:18 Capture Data Packets with packet sniffers (Wireshark) 07:20 Unexpected Router Reboot 09:22 Forgotten Admin Password Recovery 11:43 Damaged Firmware 12:13 Unresponsive Router 14:13 Debugging VoIP Issues 15:46 Unable to log into the Router (Vigor167) 18:21 VPN up but no Traffic 20:17 Network slow 22:27 WAN Failover not working as expected 24:03 Summary 30:01 Outro