Why Your Integrations Keep Breaking

Why do integrations keep breaking — and why does iPaaS alone not fix it? In this video, Juha Berghäll, CEO and Co-founder of ONEiO, breaks down the root cause behind failed B2B integrations: the project-driven approach that leaves no one responsible once you go live. Juha explains why iPaaS platforms, while technically powerful, are missing two critical layers — operational competence and ongoing process management — and what you need to build on top of them to actually meet your business SLAs. If you're struggling with ad-hoc integration management, growing backlogs, or unclear SLAs across your integration stack, this is for you. 🔑 Key topics covered: Why the project-driven approach to integrations creates operational gaps The "hero approach" trap — relying on the person who built it What iPaaS delivers vs. what it doesn't (competence + operations) How to evaluate your integration team's performance B2B integration SLAs and the weakest link theory The difference between developing integrations and running them ⏱️ Timestamps: 0:00 – Why Project-Driven Integration Delivery Is the Root Cause of Integration Failures 0:19 – The Ad-Hoc Integration Management Trap: What Happens After Go-Live 0:42 – The Hero Approach to Integration Support — Why Relying on One Person Is Not a Process 0:58 – Why Integration Operations Are Missing from Most IT Strategies 1:07 – iPaaS Is Just a Tool: What Integration Platform as a Service Does NOT Solve 1:27 – The Two Missing Layers in iPaaS: Integration Competence and Operational Process 1:46 – How to Measure Your Integration Team's Performance Using Backlogs and SLAs 2:11 – B2B Integration SLAs and the Weakest Link Theory: Why Full-Stack Availability Matters 2:42 – Developing Integrations vs. Running Them: Do You Have the Right Capabilities? 📌 Who is this for? IT leaders, integration architects, service management professionals, and anyone responsible for keeping B2B integrations running smoothly. 👉 Learn more about ONEiO's integration automation platform: https://www.oneio.cloud 👉 Follow ONEiO on LinkedIn: https://www.linkedin.com/company/oneio-cloud 👉Download the free Integration Ops book here: https://campaign.oneio.cloud/en/integration-ops-book-0825 #iPaaS #B2BIntegration #IntegrationManagement #IntegrationPlatform #IntegrationAsAService #ITOperations #IntegrationChallenges #ManagedIntegration #ITSM #ONEiO #IntegrationAutomation #HybridIntegration #APIManagement #ITServiceManagement #DigitalTransformation