WR-May11

In this weekly recap from May 11th, Michael Simmons provides guidance for site technicians on troubleshooting, hardware maintenance, and upcoming audit tasks. Key takeaways from the video: New Knowledge Base Resources (0:53-3:28): Michael has imported new lists into the knowledge base to assist with daily tasks, including: Site IP Addresses (1:17-1:56): A categorized guide for troubleshooting network tickets, including an explanation of IP scheme structures. Departmental Contacts (2:20-3:22): A directory of central office departments and external support contacts (e.g., Dell, Acer) to assist with ticket escalations. Technology Life Cycle & Maintenance (3:32-7:45): Michael emphasizes the role of a site technician as a "mechanic" for school hardware. He discusses: Physical Care (4:43-5:01): Regular cleaning and proper battery management to prolong hardware lifespan. Software Maintenance (5:22-6:01): The importance of performing updates for BIOS, drivers, and operating systems whenever hardware is serviced. Expectation Management (6:02-7:45): A reminder that technicians should focus on "break-fix" maintenance rather than premature equipment replacement, which is determined by district leadership and budget cycles. Windows 10 Audit (7:48-9:23): Technicians are encouraged to use the "Windows 10 devices audit" list located in Tech Tools. This audit provides host names, IP addresses, and "last seen" data to help identify and upgrade devices to Windows 11 before the school year concludes.