WR-May18

This weekly recap from May 18, 2026, hosted by Mike Simmons, focuses on wrapping up the 2025-2026 school year with technical tips and preparations for the summer transition. Key Topics Covered: Return Chromebooks (0:47 - 2:05): Instructions for processing Chromebook return tickets. Staff are advised to identify missing parts (like the charger or device), add those parts to the ticket, and use the "shortcut to billing" feature. This helps finalize student school pay invoices for seniors and eighth-grade returns. ClassLink Crash Issues (2:06 - 3:50): A common ticket trend involves students being booted out of ClassLink. The recommended fix, available in the Knowledge Base, is to clear the Google Chrome sync data and purge local browsing data (selecting "All Time" for history). This typically resolves the issue without needing extra team support. Transition to Summer (3:54 - 5:26): This is the final weekly recap of the school year. The host highlights an upcoming "site-only" meeting led by Todd Senior. This meeting will focus on reviewing summer projects, preparing for the 2026-2027 school year, and discussing upcoming Clear Touch training. Staff are encouraged to attend, take notes, and come prepared with questions.