XSOAR Engineer - Part 10: SLAs and Timers 1

In this video, our SOC has asked us to start tracking metrics for our use case. We’ll add SLAs and Timers to our playbook, covering the following topics: - Setting and managing SLAs for both Incident Types and Timers - Using Timers in Playbooks - Managing Timers based on field change with Automations Created by: Mike Beauchamp