Workflow Concepts

878 subscribers

90 videos

Workflow Concepts Contact Center Specialists with a focus on Webex Contact Center, Webex Connect, Cisco UCCX Application and leveraging the enhancements AI t...

Latest Videos

WFC Recording Manager for WxCC

AI Virtual Agent Language Switching

Driver Access Line Demo

WFC Integrated Dialer for WxCC

Webex CC WhatsApp Integration

Webex Contact Center Pick System New Widget

Workflow Concepts Process

WxCC Supervisor Desktop

WxCC Agent Desktop

WxCC Agent Voice & Email Omnichannel

WxCC Analyzer Reporting Engine

WxCC Automated Workflow Engine

WxCC Screen Pop 3rd Party App

WxCC Flow Designer

WxCC Supervisor Desktop 1 Min Demo

WFC Custom Outbound Dialer

OmniXpress with Finesse

RTG Teams WFC

SMS Escalation to Video

Storm surge Portland Pier

Webex Contact Center Chasing Reports RockinDebug

CIsco Finesse Wrap Code Video

Intro To Workflow Concepts

Webex CC Mid Call Monitoring

WFC UCCX Custom Outbound Dialer 2021

WFC UCCX Virtual Agent with Google AI

WFC Cisco Webex Contact Center WxCC Agent Email

WFC Cisco Webex Contact Center WxCC Virtual Voice Agent

WFC Cisco Webex Contact Center WxCC Mon Rec Overview

WFC Cisco Webex WxCC Supervisor Reporting and Dashboard Overview