Star Telecom

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76 videos

Star Telecom is a Cloud Communications and Customer Experience solutions provider based in Toronto, Canada with customers spanning North America and Europe. ...

Latest Videos

Snippets From Our Platinum Client Webinar - Analytics Refresh for Supervisors

Maintaining Compliance and Security in the Contact Center

Zero Downtime, Better Support The Cover-More Case Study

Maximizing Efficiency with SIP Trunking in Cloud Contact Centers

Boosting Contact Center Efficiency with AI Technologies

Enhancing Customer Experience with AI-Driven Interaction Analytics

Boost Conversions with Predictive Engagement in Contact Centers

Part 5 Genesys AI in Focus - Virtual Agent

GTACC 2025

New User Interface - Genesys Cloud CX

Xperience 2025 - What a Blast!

See You At Xperience 2025!

Real-Time Agent Status by Work Team on Dashboards - New Feature from Genesys Cloud CX

On-Demand Log Capture for Agents - New Feature from Genesys Cloud CX

2025 CX First Summit - Hosted by Star Telecom

Part 4 Genesys AI in Focus - Copilot

Part 3 Genesys AI in Focus - Analytics and Forecasting

Part 2 Genesys AI in Focus - Routing & Engagement

Multi Contextual Panels - New Feature from Genesys Cloud CX

Part 1 Genesys AI in Focus

Share Dashboards With Work Teams & Individuals - New Feature from Genesys Cloud CX

Preview Active & Parked Emails in Queue - New Feature from Genesys Cloud CX

Genesys Cloud CX & Microsoft Dynamics 365 Integration

Enhanced Interaction Visibility in Agent Status Widget - New Feature from Genesys Cloud CX

Agent Copilot - Genesys Cloud CX

Thank you GTACC 2024! What a great conference!

Voice Surveys After Customer Interactions - New Feature from Genesys Cloud CX

Park Email Interactions - New Feature from Genesys Cloud CX

How to View Your Queue Routing Performance - Genesys Cloud CX

How to Create a Conference Call - Genesys Cloud CX