CSM Practice

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505 videos

Steal my CS KPI Cheatsheet If this is your first time building a customer success function, you don’t have to figure it all out on your own. I help experienc...

Latest Videos

Controlling How you show up to customers

How to Build a Customer Portal That Actually Drives Customer Value with EverAfter (Demo included)

How to Lead Value Conversations with Clients Anika Zubair's Proven Framework for CSMs

The Global Onsite Program Playbook to Drive Executive Engagements

The Cross-Sell Playbook You Cannot Ignore

Inside HPE’s Secret Weapon for Customer Success Executive Interviews Explained!

We Built Client Microsites Here's How It Accelerated Activation, CSAT and Revenues

Most Teams Don’t Know This 15-Minute CS Hack - Do You!

Why This Major Product Release Didn't Fail (And Yours Might)

How Hitachi Used Machine Learning to Innovate Customer Segmentation

Why Top CSMs Are Building Boardroom Decks for Their Clients

Customer Success Meets AI - How to Elevate Engagement & Delight Clients

How to Scale Your SaaS Business Growth Levers Every Founder Must Know

Why Most Surveys Fail and How to Fix Them With NPS

Micro-QBRs A Game-Changer for Scaling Customer Success!

How To Reactivate Your Churned Customer Accounts

How Investing in Partner Success Drives Double-Digit Growth

How To Personalize The Onboarding Experience For Different Customer Segments

How Emerson Increased Renewals with a Scaled CS engagement

Data-Driven Strategies That Turn Chaos into Wins

Scalable Adoption Strategies to BOOST Customer Success in 2025

Building a Customer Success Team from Scratch!

Why Giving Renewals to CSMs Works (and How It Can for You Too)

From Metrics to Meaning How Data Stories Save Accounts

How to Be a Human-First Customer Success Team

Digital Assistants for Customer Success Managers

Lessons from a Customer Success Professional for Higher CSAT

Building Success Plans Your Customers Can’t Live Without

Handwritten Notes A Simple Way to Make Customers Feel Valued

From Cost Center to Profit Center - Transforming CS Teams