D365 Goddess

4.28K subscribers

238 videos

Dive into the world of Microsoft Dynamics 365, Agents and Copilot Studio with expert tutorials, tips, and insights from 6x Microsoft MVP Dian Taylor. Whether...

Latest Videos

Knowledge Management Agent Demo

2026 Release Wave 1 D365 Sales

Case Management Agent Demo

2026 Release Wave 1 D365 Contact Center

2026 Release Wave 1 Dynamics 365 Customer Service

Conversational CRM Sales Agent in M365 Copilot (preview)

Disposition Codes Explained How to Track and Report on Dynamics 365 Customer Service Outcomes

ShowHide custom buttons with PowerFX if a lookup column is blank

Use Rich Media messages in D365 Customer Service and Contact Center

Visualize Complex Relationships with New Hierarchy Control

Top Ignite 2025 Announcements you need to know and why they matter

How to Automate Service Reports for D365 Field Service

Keep your agents organized Create File Groups for better responses!

Customize Copilot in Dynamics 365 Field Service

Visualize data with the new hierarchy control

How to populate lookup columns using Copilot Studio’s Dataverse Connector

Enhance Data Protection in Dataverse with Secured Masking Rules

What's coming to D365 Customer Service in 2025 Release Wave 2

What's coming to D365 Customer Service in 2025 Release Wave 2

What's coming to D365 Sales in 2025 Release Wave 2

Enable Customer Intent for Custom Agents in Copilot Studio!

Let your custom Agent search Knowledge Articles in Dynamics 365!

Introducing the Customer Intent Agent In Dynamics 365 - Part 2

Introducing the Customer Intent Agent In Dynamics 365 - Part 1

Everything you need to know about the Customer Knowledge Management Agent!

A deep dive into the Case Management Agent(preview) in D365 Customer Service

Meet the new Scheduling Operations Agent in Dynamics 365 Field Service! (Preview)

New AI Agents to close deals faster

Custom Record Summaries in D365 Customer Service

Everything you need to know 2025 Release Wave 1 for D365 Customer Service & Contact Center