CallCentreHelper TV

4.3K subscribers

670 videos

Call Centre Helper is the World's Largest Contact Centre and CX Community. The go-to place for contact centre, customer service and customer experience profe...

Latest Videos

Customer Feedback Embed Feedback Directly into Daily Workflows

Customer Feedback Stop Thinking of Feedback as Something You Have to Ask For

Customer Feedback Financial Cases Turn Listening into Action

Customer Feedback Identify Patterns and Root Causes

Customer Feedback No Longer Are We Asking Objective Questions

AI Pilot Programs Augment Before You Automate (to Keep People in Control)

Bold Choices Big Impact The Impact of Smart Team Leaders

Interview Scaling Customer Experience with AI Successfully in 2026

Interview Zendesk Relate 26 - What to Expect

Bold Choices Big Impact The Value of a Digital Readiness Lead

How Does a Time Out AUX Code Support Agents

Self-Service Scheduling Tools Empower Agents to Help Meet Demand Spikes

Self-Service Scheduling Tools Flexibility Must Operate Within Guardrails

Self-Service Scheduling Tools The Rise of Life-Style Centric Scheduling

Self-Service Scheduling Tools Improve Engagement Without Compromising Service Levels

Self-Service Scheduling Tools Respect for Work-Life Balance Reduces Attrition

Interview 2026 CX Trends - The AI Gap, Capacity and Stack Consolidation

Boost FCR Capture Context on the Way into the Interaction

Boost FCR Start Thinking About Journey Ownership

Boost FCR Address Root Causes - Not Just Surface Level Requests

Did You Know There's a New Fundraising Code of Practice

Boost FCR Why Contact Centres Should Move to Using Zero Contact Resolution

UJET Announces Agentic Experience Orchestration An Exclusive Interview with CEO Vasili Triant

Create Loyalty Combine Technology with a People-First Approach

Create Loyalty Create an Experience That Feels Knowledgeable and Genuinely Human

Create Loyalty Keep Tabs on What's Happening Across All Automated Interactions

Create Loyalty Loyalty Grows When CX is Seamless, Consistent, and Connected

The Key CX Lessons You Need To Learn From Our Latest Research

How to Create Psychological Safety

Exploring Techniques for Root Cause Analysis