MSP Radio

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The Business of Tech delivers news, analysis, and insights for Managed Service Providers (MSPs) and IT service leaders. We cover MSP industry trends, cyberse...

Latest Videos

Vendor-Integrated AI Increases Liability Exposure for MSPs Managing Client Systems

Chad Gaydos on AI Moving Procurement from Record-Keeping to Automated Decision Execution

AI Integration Into PSA and Security Platforms Forces New Governance Demands on MSPs

AI Accelerates Exploit Creation and Evidence Burden for MSPs, Says Google and Proofpoint

AI Agents Create New Accountability Risks for MSPs Managing Cloud Environments

New AI Metering Forces MSPs to Rethink Contracts and Prove Control Over Usage

Consumption-Based AI Shifts MSP Role from Access to Governance and Cost Control

Shadow AI Shifts MSP Role From AI Access to Proving Control and Recovery

When Agents Can Buy and Provision The Shift from Automation to Enforced Governance

Microsoft and AWS Shift MSPs Toward Metered AI Pricing and Governance Exposure

Vendor Sales Thresholds When Products Actually Fit for MSPs

Microsoft and Federal Agencies Shift Security from Best Effort to Verified Service Operation

AI Automation Shifts MSPs from Per-Seat Pricing to Variable, Metered Cost Models

OpenAI and Deepseek Drive AI Costs Up, Forcing MSPs to Rethink Pricing Models

AI Moves to Metered Utility Microsoft, Cisco, and the Demand for Explicit Governance

Data Gaps, Not Hype, Block Productive AI for MSPs Insights from Dr. Fern Halper

AI Adoption Hinges on Trust, Not Features MSPs Must Deliver Governance and Accountability

Insurance Mandates and AI Regulation Shift MSPs from Tool Support to Proof and Liability Management

Metered AI and Variable Output Are Shifting MSP Accountability and Margin Risks

Tiffani Bova on AI Compressing the MSP Transition Faster Change, Higher Risk

Network and Infrastructure Limits Force New Guardrails as AI Expands in MSP Operations

Hyperscaler Cloud Expansion Creates New AI Runtime Risks for MSPs

Buyer Trust and Budget Tighten Data Residency and Auditability Redefine MSP Eligibility

Who is Dave, How did he get here, and Why is he making podcasts

AI Collapsing the Software Layer Risks for MSP Roles and Tech Debt with Dusty Gulleson

Why Remediation Capacity, Not Detection, Now Defines MSP Accountability

AI Governance Moves Center Stage Why Audits and Policy Now Define MSP Risk

AI Deployment Exposes Workflow Gaps—MSPs Face Increased Liability and Coordination Demands

Richard Luna MSPs Risk Margin Erosion by Relying on Rented Stacks and App Reselling

AI Moves MSPs From Tool Support to Operational Liability as Hybrid Platforms Expand