In this video we will be looking at basic call handling using the 3CX smartphone app.
We run through everything on an Apple iPhone, however it is virtually identical on the Android version, so everything in this video will be relevant to you whichever device you use.
We will be covering the following topics:
- Calling from the Team Page
- Using Mute
- Putting a call on Hold
- Resuming a held call
- Pause/resume call recording
- Elevating to a video call
- Using the keypad for in-call DTMF touch tones
- Swapping audio sources, such as headsets or handsfree
- Making a second call
- Swapping between active calls
- Creating a 3-way conference call
We’ll cover transferring calls in a separate video.
