Access Salesforce Agentforce Knowledge Agents Directly in Microsoft Teams

In this quick demo, see how you can access Salesforce Agentforce agents directly inside Microsoft Teams using Centro. We walk through: • Navigating to the Agentforce tab in the Centro Teams app • Selecting an Agentforce Knowledge Agent • Starting a direct message or chat with an agent • Asking real questions and getting answers powered by Salesforce Knowledge articles This example shows how both full Salesforce users and Agentforce users with limited object access (like Knowledge) can get accurate, contextual answers without leaving Microsoft Teams. If you’re looking to bring Salesforce Agentforce capabilities into Teams and make knowledge easier to access where work already happens, this video shows how it works in practice. Learn more about Centro or request a demo at https://www.centro.rocks