Here are the key issues observed:
Mismatch with Client Requirements: The AI algorithms often fail to align with the specific needs and preferences of our clients, leading to suboptimal outcomes.
Client Confusion: The complexity and lack of transparency in AI-based decisions make it difficult for clients to understand and trust the process, resulting in confusion and dissatisfaction.
Selection of Talent: The automated system sometimes overlooks crucial qualitative factors that are essential for choosing the right talent, which a human touch could better address.
Given these challenges, I recommend a thorough review of our AI-based bidding system. It might be beneficial to incorporate more human oversight and ensure that the AI tools are better tailored to our clients’ unique needs.
