Amazon Connect agent workspace step-by-step guides (technical-focused)

This was a recorded webinar. Want to join a future session live? See upcoming events here: https://amazonconnectevents.splashthat.com/ Join the Amazon Connect Solutions Architect team for a virtual, technical-focused workshop designed to teach you how to implement new capabilities and maximize your investment in Amazon Connect. We'll deep-dive on leveraging Amazon Connect agent workspace step-by-step-guides to help infer customer intent and recommend discrete next actions through business rules configured in flows. In this two-hour workshop, you’ll learn how to: • Effectively build guides that are reusable, extensible, secure, and cost effective • Use Flows, the Amazon Connect no-code/low-code drag-and-drop design interface, to design a guide that presents what the agent should review or do at a given moment during a customer interaction • Enable step-by-step guides to invoke an AWS Lambda function in a flow that provides agents the ability to kick off automated back-end processes without leaving the agent workspace This is a technical-focused session and is ideal for those looking to implement tools that provide agents with the guidance they need to resolve issues efficiently, improve customer experiences, and onboard faster. Speakers • Sandeep Rao, Sr. WW GTM Specialist, Amazon Connect • Jack Hutton, Principal Product Manager Tech, Amazon Connect • Jeremy Puent, Principal Specialist Solution Architect, Amazon Connect • Alex Schrameyer, Sr. Specialist Solution Architect, Amazon Connect