Amazon Connect Email - Getting Started

In this video, you'll learn how to set up and use Amazon Connect Email, a new channel in Amazon Connect's omnichannel contact center solution. We'll explore its key features, walk through the setup process, and demonstrate how to handle inbound and outbound email interactions. You'll discover how to enable and configure Amazon Connect Email, set up email domains, storage, and permissions, create message templates and quick responses, update contact flows for email support, and manage email communications. By the end, you'll understand how to implement Amazon Connect Email to enhance your customer service capabilities and deliver a seamless omnichannel experience. Learn more: • Amazon Connect: https://go.aws/3wqSUgZ • Set up email in Amazon Connect: https://go.aws/3EczobW • Amazon Connect Pricing: https://go.aws/4jvQoKq Do you have technical AWS questions? Ask the community of experts on AWS re:Post: https://go.aws/3lPaoPb ABOUT AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster. #AmazonConnect #ContactCenter #CustomerExperience #AWS #email