In this video, we explain that 5-Why (or 5Whys) is a great tool that people tend to use too literally.
We see groups that end up using multiple root cause analysis tools because they only use 5Whys (stopping after the fifth Why) for small incidents, while other groups don't think it is worthwhile to put 5Whys together at all. These two extremes, which we often see, can be more limiting than they are helpful.
Here at ThinkReliability, we view building a 5-Why as a great starting point for any investigation.
This video was created from one of our free webinars. Watch the full recording: https://attendee.gotowebinar.com/recording/3475566581442435167
To learn more about building a 5-Why Cause Map™ Diagram and the benefits of diagraming your issues, check out our live, 2-hour 5-Why Cause Mapping Root Cause Analysis online short course: https://training.thinkreliability.com/courses/5-why-cause-mapping-root-cause-analysis-osc
We also have a self-paced version of the course for you to learn on your own schedule: https://training.thinkreliability.com/courses/5-why-self-paced-learning
For more root cause analysis resources and training, visit our website: https://www.thinkreliability.com/
Full list of ThinkReliability's online training schedule: https://training.thinkreliability.com/catalog
