Automatic sign-in for authenticated Messenger users

In this video Brian talks about the new functionality for Automatic sign-in for authenticated Messenger users Administrators can now configure Genesys Messenger to accept existing authentication tokens so authenticated users sign in automatically on web and mobile. When your website or app already authenticates a user, Messenger uses the ID token (access token) through the implicit authentication flow and does not prompt for an additional login. This update helps reduce extra sign-in steps and supports a more consistent authenticated messaging experience for end users.  Release Notes: https://help.genesys.cloud/release-notes/genesys-cloud/february-16-2026 Please post any questions or comments below, or email us at [email protected]