TAM Studios

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TAM Studios is an initiative by the Genesys Cloud Technical Account Management (TAM) team in the Asia Pacific region. We publish high quality short-form vide...

Latest Videos

Introducing Content Exploration view

Inbound WhatsApp business calling

Use AI to generate topic phrases

Improved Operational Console user interface

Generate schedules using minimum coverage

Web & Mobile Messaging Message Parking

Automatic sign-in for authenticated Messenger users

LAM-powered Agentic Virtual Agents in AI Studio

Extended markdown in messaging channels

Secure pause available on all call types, not just ACD calls

Communication & Collaboration AppEnhancements

Journey management insights with survey events and virtual agent filters

View evaluation scores in the interaction detail quality summary

Genesys Summarization Connector for Agent Copilot interaction summaries

New PATCH API endpoint for external contacts

Average alert time metric for Gamification Profiles

Introducing Channel Insights dashboard

Configurable audio alert duration for agents

API to List Past Recognitions

Set default multi-factor authentication (MFA) device for multi-device users

Agent Copilot knowledge configuration support

Set post-call actions for voice calls using public APIs

Mobile Messenger support for markdown formatting

Generate web survey links on demand with an API

WebRTC phone upgrade opt-in setting and enhanced features

Introducing Knowledge Fabric & SharePoint Connector

Workitem Insights views for supervisors

Use knowledge in AI Guides

Open Platform Transfer Permissions

AI Summaries for consult transfers for Agent Copilot