Mobile Messenger support for markdown formatting

In this video Brian talks about the new mobile messenger support for markdown formatting Administrators can now configure Mobile Messenger to display messages with markdown-based rich text formatting. With this update, messages from bots, agents, and virtual agents can include formatting such as bold, italic, hyperlinks, and lists. This helps improve readability on mobile devices, makes instructions and knowledge content easier to follow, and supports more structured in-app scenarios like onboarding, troubleshooting steps, and transactional updates. It also helps to ensure a more consistent messaging experience for customers across web and mobile channels. Release Notes: https://help.genesys.cloud/release-notes/genesys-cloud/january-19-2026