Dear learners,
This video explains Customer Satisfaction which is important topic of Marketing Management. I have prepared this in sample language. It explains meaning, Who are customers, Difference between Consumer and customer, why customer satisfaction is important, levels of satisfaction, Kano model, Customer feedback, Process, difference between good, bad and excellent service, quality perceptions of a product etc.
I hope you will understand the concept. Please do watch and give feedback.
You can also give suggestions, if any.
Keep Motivating !!!
