Customising Marval Chatbot | Adding Form Links to Basic Cards

In this tutorial, we dive into the Marval Self Service Virtual Agent to show you how to add and configure a Basic Card. These cards are essential for creating a clean, professional interface that guides users to the right self-service forms without them having to search. What you’ll learn: 🔹How to access the Chatbot configuration menu 🔹Adding a new Basic Card component 🔹Customising card text and layout 🔹Linking multiple self-service forms for easy user access 👉Subscribe for more Marval tutorials: https://www.youtube.com/channel/UC6Lxp2I_cXuS5hFRMELfKCg #Marval #ITSM #Chatbot #VirtualAgent #SelfService #CustomerExperience 0:00 - Introduction to Marval Chatbot Flow 1:05 - Accessing Virtual Agent Settings 1:15 - Creating a New Card 2:20 - Using the Action Editor 3:00 - Configuring Form Links (Code Review) 4:15 - Linking Actions to the Chatbot Card 4:50 - Testing the User Experience in Self-Service 5:50 - Summary and Resources