E-Plex 2000 Lock - Perform a Hard Reset when the Master Code is Unknown. (2012-Present Locks)

For this video, we’ll show the Hard Reset procedure for an E-Plex 2000 Series lock when the user does not know the Master Code. A Hard Reset will return the lock to Factory Mode which includes deleting all codes, resetting the default factory values, and making the Master Code 1, 2, 3, 4, 5, 6, 7, 8. First, be certain the lock is powered. Next, on the inside or back housing, remove the top right screw holding the lock to the door. Insert a long non-metallic blunt ended tool in the screw hole to press and hold the Reset to Factory Default button. With the Reset to Factory Default button depressed, you have up to 5 seconds to push the ‘#’ button and release the Reset button. The lock will display the, “Reset Sequence in Progress” message by flashing green and red lights alternatively once every second. When the user does not know the Master Code, the user must not enter anything during the 20 second delay. When the 20 seconds delay is exhausted, a 15 minute wait period will begin. During that state, any operation on the lock will be ignored. The green LED will not blink when pressing keys and the green and red LED’s will blink once a minute. After the 15 minutes delay has been exhausted, the “Reset Sequence in Progress” message will display on the LEDs again for 20 seconds. During this period, the user must enter the numerical sequence 1-2-3-4-5-6-7 and 8 followed by the ‘#’ button and the lock will reset. If the user fails to follow this exact procedure, the Reset Sequence will abort and the lock will resume normal operation. Re-install the top right screw holding the lock to the door. This concludes the Hard Reset procedure with an unknown Master Code for the E-Plex 2000 lock.