Easy Hermes management

Presented by Zapier: https://zapier.com/ Link to the Resource Vault: https://thenextnewthing.ai/my-resources Justin's X: https://x.com/agentskills_ai Justin Brooke tried every AI agent setup he could find. His current winner: Hermes + gBrain + Paperclip. In this episode of The Next New Thing, Andrew Warner talks with Justin about how he’s using AI agents to run real parts of his business: writing social posts, handling customer support, managing tasks, tracking customer history, and building out internal workflows. Justin shows how Hermes runs through Telegram, how Paperclip makes the agent’s work visible, and how gBrain gives the system better memory so it can remember customers, issues, and past decisions without constantly starting over. The bigger idea: AI agents are getting easier to run, but the winning setup is not just one tool. It is the stack around the agent: memory, project management, communication, and guardrails. Timestamps 00:00 - Justin’s AI agent stack 00:18 - Why Hermes became his best setup 00:27 - Using Hermes to write social posts 02:06 - AI handling customer support tickets 03:00 - Training the support agent 04:03 - Creating separate Hermes profiles 04:57 - How Hermes updates memory and skills 05:24 - Using Paperclip as the operations dashboard 06:18 - Building an AI-run marketing agency 07:03 - Managing tasks and approvals in Paperclip 08:24 - Creating a newsletter task live 09:45 - How gBrain improves agent memory 10:30 - Customer pages and support history 11:51 - Why Paperclip makes agent work visible 12:45 - Why Justin switched from OpenClaw to Hermes 13:48 - Security and setup differences 14:33 - Why Hermes needs less babysitting 15:09 - The full stack: Hermes, gBrain, and Paperclip 👉 Join us: https://thenextnewthing.ai/