Error is normal, but it's important to define error

Science-based definitions of error help organisations understand exactly what happened so they can take appropriate steps to prevent reoccurrence. In this series of short video clips, internationally recognised expert Rob Fisher offers insights into how leaders can use operational excellence to deliver H&S gains. The clips come from a Masterclass Rob presented to Forum CEOs in Auckland in March. Together they provide a thought-provoking resource that can be used to spark discussion at upcoming meetings of your board, leadership teams, or H&S committees. Or watch them independently for a shot of motivation or validation that you are on the right track.