Presented at the 2025 AHRQ Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Virtual Research Meeting on September 18, 2025.
Bev Fitzsimons, M.Sc., former CEO of The Point of Care Foundation, UK, and Mo Ade and Sumayya Mulla, co-designers, provided an overview of the experience-based co-design process that provides steps on how to put patients at the heart of quality improvement while also taking care of staff.
This video and related material are available on the AHRQ site at https://www.ahrq.gov/cahps/news-and-events/research-meetings/2025-research-meeting.html
