Guided Tours | Overview

Guided tours help train and onboard users within the ServiceNow user interface (UI). Each tour contains a series of interactive steps that help users complete online tasks within their browser window. Administrators can create tours for ServiceNow applications, service portals, and custom applications. For example, you can create a tour to represent a training model for specific policies and processes, such as creating an incident or reviewing change requests. Guided tours use a series of steps that may span multiple pages. You can create purely informational steps that users read through and acknowledge, which result in no change to the ServiceNow instance. Alternatively, you can provide users with an interactive experience where they click through and actively work with the application at hand. For example, an “Introduction to Incidents” tour may simply show them the key features of the Incidents table, while a “Create your first incident” tour may actually walk them through creating a real incident, which results in a new record in the Incidents list. This video was recorded in the Xanadu release. For more information, see: ServiceNow product documentation: Create a Universal Request from the Supplier Collaboration Portal: https://www.servicenow.com/docs/r/xanadu/platform-user-interface/adoption-services/guided-tours.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow ServiceNow Insights Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com