Smart Assessment Engine | Overview

This video covers the key features of the Smart Assessment Engine in ServiceNow. Learn how to enable scoring on templates to turn qualitative responses into measurable data, and how automations can trigger follow-up actions — like incidents or contextual questions — based on assessment responses. See how assessors navigate the experience with auto-save, progress tracking, and question filtering. The video also demonstrates bulk assessment management, including replicating responses across assessments using the Auto Copy feature. Use the Smart Assessment Engine to improve compliance, reduce manual effort, and support faster, better decision-making. 00:53 Create assessment templates 01:35 Enable automations 02:04 Trigger an assessment 02:20 Respond to assessments 02:59 Combine assessments #servicenow #servicenowdemo #SmartAssessmentEngine Role required: sys_admin This video was recorded in the Zurich release. For more information, see: ServiceNow product documentation: Exploring Smart Assessment Engine: https://www.servicenow.com/docs/r/yokohama/governance-risk-compliance/smart-assessment-engine/smart-assessment-engine-cf-explore.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com