OM - Goods vs. Services
Attributes of Goods (Tangible Product):
Can be resold
Can be inventoried
Some aspects of quality measurable
Selling is distinct from production
Product is transportable
Site of facility important for cost
Often easy to automate
Revenue generated primarily from tangible product
Attributes of Services (Intangible Product)
Reselling unusual
Difficult to inventory
Quality difficult to measure
Selling is part of service
Provider, not product, is often transportable
Site of facility important for customer contact
Often difficult to automate
Revenue generated primarily from the intangible service
