Optimizing Value Streams & Processes with AI

Presenter: Donna Knapp, Curriculum Development Manager Often when exploring the applicability of AI to ITSM the examples relate to how to alleviate the toil or manual effort associated with performing individual tasks. Imagine, however, transforming your entire process workflow by harnessing the power of AI—not just refining individual tasks. Or imagine using AI to reengineer entire value streams. Is it possible? Of course. This session with Donna explores how to.