Scale & Improve for Digital Transformations | Webinar 09

Is your PLM system stuck in "steady state" without real progress? In this session, Beatriz, and Thomas dive into the critical Run Phase of digital transformation, discussing how to move beyond the initial go-live to continuously scale capabilities and improve user experience. This webinar provides a detailed roadmap for sustaining long-term PLM initiatives through structured governance, active communities, and data-driven feedback loops. [09:18] – Establishing Ownership & Governance: Why ownership often becomes blurry in large organizations and how to set up post-go-live structures like Change Advisory Councils and Operation Core Teams. [18:54] – Enabling the Organization: A deep dive into role-based learning curricula and the power of "on-demand help"—using small learning nuggets and videos to support users in their daily tasks. [21:50] – Continuous Communication: Moving past the go-live announcement. Beatriz explains the necessity of a central communication hub and role-specific release notes to maintain user trust. [28:23] – Building & Activating Communities: How to create an ecosystem for knowledge sharing. Thomas outlines the process for setting up a "Community of Practice" that eventually sustains itself. [34:42] – Capturing Feedback & Change Requests: Strategies for filtering user feedback and the importance of explaining the "Why" behind system changes to prevent a breakdown in feedback culture. [37:59] – Dashboards & Adoption KPIs: Moving beyond technical numbers to measure the "mood" and sentiment of your users through regular pulse checks and integrated analytics. [43:44] – Releasing & Upgrading with Care: Practical tips on making release notes useful by separating them by user roles and making improvements visible to the people who requested them. [55:23] – Expert Q&A: Addressing how to determine training formats for different age groups and the complex question of who should "own" the system long-term: IT or Business?. Key Takeaways: Don't Stop at Go-Live: The end of deployment is just the beginning of the initiative. Scaling requires a mindset of continuous improvement, not a one-time project effort. Feedback is a Two-Way Street: You must close the loop with users. Even if feedback isn't implemented, explaining why keeps the culture alive and maintains engagement. Role-Based Value: To make communication and training effective, you must filter information by user roles. If users have to dig through irrelevant technical jargon, they will stop engaging with the system.