Work IQ | Data, Context, Skills & Tools for Copilot and Your Agents

Ground every Microsoft 365 Copilot response in your real work data. Pull context from SharePoint, OneDrive, Teams, email, and meetings — all through Work IQ. Draft Word documents that carry your existing sensitivity labels, and resolve calendar conflicts in Outlook. Run multi-step Copilot Cowork workflows that generate files, schedule meetings, and send status updates from a single prompt. Extend the same knowledge layer to ServiceNow, CRMs, and other non-Microsoft systems with API and MCP Server connectors in the Microsoft 365 admin center, or build your own agents in code against the Work IQ API. Jeremy Chapman, Microsoft 365 Director, shares how data, context, and skills & tools combine into a single grounding layer for Copilot and your custom agents. ► QUICK LINKS: 00:00 - Work IQ Knowledge Layer 01:32 - Copilot Chat experiences 02:16 - Work IQ in your apps 03:03 - Auto-Applied Sensitivity Labels 04:20 - Copilot Cowork Agentic Workflow 06:11 - Admin Center Connectors 07:21 - Work IQ API for Developers 08:50 - Wrap up ► Link References Check out the latest updates at https://aka.ms/WorkIQ ► Unfamiliar with Microsoft Mechanics? As Microsoft's official video series for IT, you can watch and share valuable content and demos of current and upcoming tech from the people who build it at Microsoft. • Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries • Talk with other IT Pros, join us on the Microsoft Tech Community: https://techcommunity.microsoft.com/t5/microsoft-mechanics-blog/bg-p/MicrosoftMechanicsBlog • Watch or listen from anywhere, subscribe to our podcast: https://microsoftmechanics.libsyn.com/podcast ► Keep getting this insider knowledge, join us on social: • Follow us on Twitter: https://twitter.com/MSFTMechanics • Share knowledge on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/ • Enjoy us on Instagram: https://www.instagram.com/msftmechanics/ • Loosen up with us on TikTok: https://www.tiktok.com/@msftmechanics #MicrosoftCopilot #Microsoft365 #AIAgents #Copilot