thoughtstuff: Amazon Connect AI Agents

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674 videos

Hello. I'm Tom Morgan. I write the blog posts at thoughtstuff.co.uk and create the videos on this channel. I spend my days with contact centre teams working ...

Latest Videos

Amazon Connect Customer AI Agent Architecture Walkthrough

Testing Amazon Connect AI Agents at a busy, noisy conference

Building an AI Agent The voice model is the easy part!

Weekly Update 16 February 2026 - Lack of M365 News, Legacy User Settings in SPFx, Copilot License

Weekly Update 9 February 2026 - SPFx Update, User Config API, Channel Apps update, Dev Proxy v2.1

Weekly Update 2 February 2026 - SPFx Update, User Config API, Channel Apps update, Dev Proxy v2.1

Weekly Update 26 January 2026 - Background Responses in Agent Framework, ACS 101, GitHub Copilot SDK

Weekly Update 19 January 2026 - Copilot Memories, VS Code Studio Extension, Open to Work book

Weekly Update 12 January 2026 - VS 2026, Where are all the stories, AI Org Muscle, Copilot Checkout

Weekly Update 22 December 2025 - AIContextProvider, Copilot AI Insights API GA, VS2026 Debugging

Weekly Update 15 December 2025 - SPFx Tooling Changes, Git workflow with VS2026, Vibing, Claude Code

Weekly Update 8 December 2025 - Teams Phone Extensibility, VS AI updates, Winter for Windows

Weekly Update 1 December 2025 - Site Collections in Graph, Agent 365, App Signing in Azure & more

Weekly Update 24 November 2025

Weekly Update 17 November 2025 - App Hovercards, WindowsEdgeLight, Azure MCP Sever for VS26

Weekly Update 10 November 2025 - Dev Resource Page, Teams SDK, AI Roadmap, Copilot-in-Country

Weekly Update 3 November 2025 - SPFx Roadmap, Scott and Mark on AI, App Builder

Weekly Update 27 October 2025 - AI in Windows, VS, Workflows. Microsoft Agent Framework write-up

Weekly Update 20 October 2025 - Dev Program Updates, App Suspension, Copilot Studio, MCP in Teams

Weekly Update 13 October 2025 - Agents with Paolo, Vibe Working in 365, Building a Second Brain

Weekly Update 6 October 2025 - Agents in 365 Copilot, Hello Judson, AI Roadmap for Visual Studio

Weekly Update 29 September 2025 - SPFx has a roadmap, AI Call Transcripts to CRM with ACS

Weekly Update 22 September 2025 - Teams AI Library, Visual Studio Enhancements, Inside a datacenter

Weekly Update 15 September 2025 - callRecords in GCCDoD, Teams tab dev change, Copilot amalgamate

Weekly Update 8 September 2025 - Graph Retirements, Dev Proxy v1.0, ACS Teams Phone extensibility GA

Weekly Update 4 August 2025 - A2A .NET SDK, ACS Ideas, Setup GitHub Copilot Agent

Weekly Update 28 July 2025 - ATK MCP, ACS Custom ID, Satya open email

Weekly Update 21 July 2025 - BYOA in Microsoft 365 Copilot, Copilot in EWS Migration, Copilot Search

Weekly Update 7 July 2025 - The One With No News!

Weekly Update 30 June 2025 - Graph Shift Management API, New Model for VS, Azure AI Build Recap