WR-March16

Weekly Recap Summary – March 16, 2026 (by Mike Simmons) Main Topics: 1. Inventory Updates Machines are frequently out of date in inventory, causing confusion when deploying software. Site technicians must keep inventory updated in both Incident IQ and JAMF. A helpful "Windows 11 Update Assessment" Excel file has been added to Tech Tools — use it to track labs by serial number. 2. Basic Search vs Powerful Search Current Incident IQ search relies heavily on tags, which is limited. Recommendation: Use AI-powered search, especially NotebookLM with the Forsyth County Schools Knowledge Base. AI provides much more intelligent, context-aware answers than tag-based searching. Upcoming: Meeting with Incident IQ to explore AI features, including AI-generated tickets. 3. Chromebook Tickets Common issue: Wasting time hunting for specific Chromebooks in classrooms. Recommendation: Create a better workflow. Ask users to set aside broken Chromebooks. Better: Use a dedicated Chromebook cart and instruct staff/students to bring devices directly to it. Goal: Spend less time searching and more time repairing. 4. Bonus Tip – Windows 11 25H2 Update your Windows 11 installation flash drives to 25H2 using the Media Creation Tool. Add the latest XML and PPKG files for faster, smoother upgrades. Closing Message: Focus on continuous improvement — what we learned last week makes this week better. Short one-liner: Mike Simmons covered keeping inventory current, switching to AI-powered search (NotebookLM), improving Chromebook ticket efficiency with a cart system, and updating Windows 11 flash drives to 25H2.