Modify Quantities on Contract Lines

Learn how to modify customer contract line quantities directly from the CSM Configurable Workspace in ServiceNow. This video walks you through upselling and downselling products on a customer contract — including full and partial quantity swaps — so your team can keep contracts accurate and up to date. #servicenow #servicenowdemo #CustomerContracts #CSMWorkspace This video was recorded in the Australia release. For more information about modifying customer contract lines, see: ServiceNow product documentation: Configuring Customer Life Cycle Workflows Policy decision table: https://www.servicenow.com/bundle/australia-order-management/page/product/post-sales-support/task/cce-upsell-downsell-service-contract.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Insights Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com/